Return & report

Support

Questions about the app, an order, or a fit that isn’t right. Everything below reaches the same people, and we answer within 1–2 business days.

The app

A release ended before I could order

That is the app working, not the app breaking. Limited releases run for a fixed window and then close. When the countdown reaches zero the collection stops accepting orders and moves to Past Runs, where it stays as a record. We do not reopen a closed release, and we do not reprint one.

I want to know before the next one opens

Turn on release reminders in the app, or add the widget to your Home Screen. Reminders are scheduled on your device; we are not sending anything to a server to make them fire.

Checkout, Apple Pay or Shop Pay isn’t working

Checkout runs on Shopify. If a payment fails, first confirm the card in your Wallet is current and that the shipping address is one we ship to. If it still fails, write to us with the approximate time you tried — that is usually enough to find the attempt on our side.

Where is my order?

Order status, tracking and receipts live in your store account rather than in the app, because that is where Shopify keeps them. Sign in to your account to see them, or send us your order number and we will track it down.

Something is broken

Tell us what you were doing, what you expected, and what happened instead. Your iPhone model and iOS version help. Screenshots help more.

Orders

Between sizes? Ask before you order. Your first size swap is free.

Privacy

What the app collects, and what it doesn’t, is set out in the app privacy policy. The store’s own notice covers orders placed on the web and is here.

Wholesale, collaborations and press

Welcome. Use the contact form and say which one, and it will reach the right person rather than the returns queue.